24 Hour Call Center
TANN's technical service team provides a 24 hours a day, 7 days a week call center which will put you in direct contact with one of our service technicians. This is set up to help you troubleshoot issues and get equipment back up and running quickly. Our technicians can help troubleshoot over the phone, set up a site visit, or connect remotely through VPN.
What Happens When You Call
You Reach a Technician, Not an Answering Service
Call any time, day or night, and you're connected directly with a TANN service technician who can start troubleshooting immediately – over the phone or through a remote VPN connection into your system.
On-Site Within 24 Hours
If a site visit is required for the repair, our technicians can typically be on-site within 24 hours. Upon arrival, the technician begins a full diagnostic of the system.
Repaired and Documented
Components are repaired or replaced to get the system back up and running, with our technician working diligently until the job is done. A full report documenting all changes made is provided to the customer after the visit.
Our troubleshooting over the phone or through VPN is a free service to all customers whose equipment is serviced by a TANN technician on a yearly basis.
Call (920) 766-3600 for emergency service
Available 24/7 – reach a technician directly, no answering service.